What file formats does AcceptPrint accept?
Currently, AcceptPrint.com supports the following file formats for uploaded designs:
Bitmap Image (.bmp)
JPEG Image* (.jpg, .jpeg)
TIF Image** (.tif)
Photoshop* (.psd)
*For JPG, keep your files in RGB format. Also, be sure to save your
files at the highest quality settings (10 -12). The JPG file format
lends itself for high
quality images with small file sizes.
**TIF files are larger, but allow you to stay in a CMYK work
environment and usually allows for better color reproduction when
printing.
For optimal results, use clear sharp photographs. Do not increase the
physical size of your image before uploading it. This will degrade the
quality of the
image and make it fuzzy. Try to upload an image that you can reduce in
size as this will result in a much sharper image the majority of the
time.
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What is resolution?
Resolution
determines the quality of your image. A high-resolution image is clear
and shows more detail, so it will reproduce better on your AcceptPrint
products. Image resolution is measured in pixels.
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What is a pixel?
Pixels
are tiny colored dots that make up photos and images. An image becomes
sharper as you decrease its size. Your image must be at least 72 dpi
(dots per inch) in order to be uploaded. (We recommend 300 dpi)
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What are the file size requirements?
There are three size requirements for AcceptPrint products:
Files must be at least 432 pixels wide and 432 pixels tall.
Files must be at least 72 dpi (dots per inch)
Files must be under 14MB in file size
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Why won't my photo upload?
Your photo may not upload for the following reasons:
The file format is incorrect. The formats allowed for AcceptPrint products are .JPG, .JPEG, .TIF, .PSD and .BMP.
The image size is too large or too small.
The file size is too large. Files must be 14MB or smaller.
You do not have *Flash Player version 7 or later installed on your
computer, which is needed to upload and edit your photograph.
*Get the Flash Player
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What are the limitations that apply to the usage of images found on www.AcceptPrint.com?
Images
are limited to production by AcceptPrint . Images cannot be downloaded
for any reason. Images cannot be incorporated into a logo, trademark or
service mark. Any images featuring a model that are used
in a manner that would lead a reasonable person to believe that the
model personally uses or
endorses a product or service or portrays the model in an unfavorable
or overly controversial way, must include a statement indicating that
the person in
the image is a model and is only being used for illustrative purposes.
No images may be used in a pornographic, defamatory or otherwise
illegal manner,
whether directly or in context or juxtaposition with other materials.
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Be Aware of Trim and Bleed
Two very important things you want to AVOID:
A white border around the edge of your image.
Cutting off any important areas of you image.
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What is trim?
Trim is the final dimensions of the paper once it has been cut. Trim marks indicate where the cut will be.
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What is bleed?
Bleed
is an image that goes to the edge of a piece of paper. Having a bleed
prevents your image from reproducing with a white border.
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Should I use CMYK or RGB?
Each
color space has a defined gamut - a range of possible colors. There is
no single color space that can reproduce all the colors from the entire
spectrum whether working in CMYK (Cyan, Magenta, Yellow and Black (which printers call "Key") or RGB (Red, Green, Blue).
CMYK color spaces typically have color gamuts that are slightly smaller
than RGB spaces. That means fewer colors, and usually less vivid
colors. The
benefit, however, is that a color space such as SWOP CMYK has a color
gamut that is achievable by almost all CMYK printing devices. This is
helpful in
terms of color consistency if jobs are to be printed across different
print devices. Keeping to a CMYK color space for line art or vector art
can also improve
the match from image color to spot color (such as PANTONE) and
preserving or editing the black channel is also possible when the color
space is CMYK.
RGB color spaces are generally larger than CMYK spaces and able to
reproduce more colors that are brighter and saturated in color. RGB
color spaces
are the preferred color space when jobs are sent to the printer.
Keeping files in RGB allows for greater variety of output options, such
as web, press or
digital print. RGB also means smaller file sizes, which can increase
productivity. Most print devices use CMYK inks, however, so at some
point the RGB
elements will be converted to CMYK. The print shop can generally do the
conversion at the RIP just prior to printing, which generally yields
the most
pleasing results.
Sometimes it's possible to design artwork using CMYK colors to yield
more precise matches and yet keep images in RGB spaces in order to
retain more
vivid color. RGB and CMYK elements can then be placed into page layout
applications such as QuarkXPress or InDesign and then be output in such
a way
that none of the colors get converted until they should be, at the printer.
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What should I know about Color Printing and Proofs
Soft
proofing is often used by both designers and prepress operators to make
color critical decisions on the monitor. Computer monitors use the RGB
(additive) model to display colors. In order to display correctly, a
captured image is translated into pixels (picture elements) that can be
projected as rays of
red, green, and blue light. Digital presses use the CMYK (subtractive)
model to produce colors. Cyan, magenta, and yellow dry ink is placed on
white
reflective paper. Each then absorbs, or subtracts, its opposite color
from the white light that it reflects back. Black (K) is primarily used
to change the color's
luminosity value (lightness or darkness).
As a result, you will see differences in color from one monitor to
another and differences in color from the monitor to the printed
output, due to the different
the different mediums used for viewing a job (monitor v. ink on paper).
The accuracy of color depends upon your specific monitor. We've made
every effort
to represent images of products accurately. Due to the wide range of
computer monitors and color displays, you should consider the colors
you see on
your screen to be representational.
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What should I know about Image Resolution Measurements?
For the highest quality output...
All images should be edited, rotated, cropped and sized in an imaging
software application such as Adobe Photoshop. Do not resize, crop,
rotate or adjust
images in page layout applications if possible. Place images into the page layout at 100%.
The recommended image resolution should be no less than 300dpi at the
actual finished size. Scale images with bicubic sampling and crop all
images in
Photoshop. Do not use page layout applications such as QuarkXPress, or InDesign to make image size adjustments
Submitting images with higher than needed resolution adds unnecessary
processing time, creates larger files and may degrade image quality.
Do not include transfer functions or screen angles unless directed to
do so by the print provider. If the job requires specific screen angles
or transfer
functions, make sure to consult with your print provider to create the best results.
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What should I do if I'm not happy with my order?
AcceptPrint
guarantees the quality of its products and services. If you are not
100% satisfied with your purchase from us, contact Customer Service at
770-310-6055 within 30 days of receiving your order (or by the date you
were expecting to receive it) and we will refund you the purchase price
of the
product(s) in question, minus shipping and handling fees.
AcceptPrint is committed to customer satisfaction. While we do
everything we can to ensure your happiness, certain circumstances are
outside of our
control and, consequentially, not covered by our guarantee.
Note: We can not be held accountable for damage to products resulting
after delivery or customer errors of any kind, including, but not
limited to:
Mistakes in spelling, punctuation or grammar.
Uploading poor quality or low-resolution images.
Design errors made during product creation.
Selecting options not intended, i.e. paper stock, quantity or product.
Be sure to carefully review your designs and selections online to
correct any errors before placing your order. In order to reduce costs
and provide
customers with valuable savings, AcceptPrint does not proof
customer-created products/documents prior to processing. If a customer
requires a hard copy
proof, one can be purchased for an additional fee.
Most people are pleased with how well their job matches what they see
online. However due to wide differences in monitor calibration and
various
technologies used, some printed colors may not exactly match the colors
on your specific monitor. We endeavor to make your job look its best by
printing to
a pleasing color standard, using standard in densities. There is no
guarantee that your finished piece will approximate your printed sample.
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Can I cancel or change my order?
To
reduce costs and provide valuable savings to our customers, AcceptPrint
is a completely automated, self-service website. As noted on our
website and
throughout our checkout process, orders
cannot be changed or cancelled once submitted. We apologize for any
inconvenience. Please keep in mind, this
cuts down on our costs and speeds up our production time, giving customers an incredible value.
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What methods of payment do you accept?
AcceptPrint accepts the following payment methods on our secure site: Visa, Master Card, American Express, and Discover Card.
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When will I receive my order?
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Can I track my order?
To view the details and status of your order, please visit: http://www.AcceptPrint.com
At the top of the screen, click on "My Account." (If you have not yet signed in, the next screen will prompt you to do so.)
Click on "Order History" to view the status of your order.
If your order history indicates your order has been shipped and the
delivery timeframe you requested has passed, but you still have not
received your
order, please click on the link below to contact Customer Service. Be
sure to indicate your name, e-mail address and order number to help
expedite the
processing of your request.
Still need help?
Contact Customer Service
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What should I do if my computer's experiencing problems with the AcceptPrint website?
A
common reason for experiencing site problems is due to having an older
browser. If your browser is older than version 3.0, upgrade to a recent
version.
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What browsers are required for ordering from AcceptPrint?
To
place an order with AcceptPrint, your web browser should be a version
3.0 or higher. Our site is optimized to work with both Internet
Explorer and
Netscape. In addition to a new browser
version, ordering online requires certain browser features to be
enabled. You must be enabled to accept cookies
because we use cookies to hold information about your order. JavaScript
must also be enabled in your browser for you to access functions
necessary to
place your order. We also suggest that you set your browser to check
for newer versions of stored pages with each visit to the page.
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How do I sign into my account?
Click on the link below where you will be prompted to enter your previously registered e-mail addresses and password.
Click here to sign in
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How do I reorder?
At the top of the screen, click on "My Account." (If you have not yet signed in, the next screen will prompt you to do so.)
Click on "Order History".
Select the document you want to reorder and click "Order Doc" next to it.
Complete the checkout process.
AcceptPrint accepts the following payment methods on our secure site: Visa, American Express, and Discover Card.
Still need help?
Contact Customer Service
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Can you send me a bill?
AcceptPrint does not send invoices at this time.
Still need help?
Contact Customer Service
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What are your shipping costs?
Shipping and processing costs vary by the weight of your order and by the turnaround time you select during checkout.
Still need help?
Contact Customer Service
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What countries do you ship to?
Currently we ship to the United States of America, Canada.
Still need help?
Contact Customer Service
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Does AcceptPrint ship to P.O. Boxes?
Yes,
AcceptPrint does ship to P.O. Boxes. Since P.O. Box delivery can only
be done by the USPS, customers shipping to P.O. Boxes must choose the
slow
shipping method.
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How do I report an unauthorized purchase or billing error?
If
there is a AcceptPrint charge on your credit card statement that you do
not recognize please contact our Customer Service Center.
Customer Service :
770-310-6055
Customer Service Hours:
Monday through Friday, 8:00 am to 5:00 pm, Eastern Time
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What do I do if I received my order, but it is not complete?
After
receiving your order, if you believe that it is not complete, please
review the details of your order to verify that all items have shipped
together.
Contact us
at the link below to provide details regarding missing items.
Important: Address labels are shipped separately from other items so
they will arrive
at different times.
At the top of the screen, click on "My Account". (Sign in if you haven't already)
Click on "Order History" to view more details, click on the order
number. You can print out a copy of your transaction from the Order
Details screen.
Include your name, e-mail address and order number to speed the processing of your request.
Still need help?
Contact Customer Service
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Is the AcceptPrint site secure?
AcceptPrint
protects our customers and their information with secure Socket Layer
(SSL) technology, the highest level of security available on the
Internet.
SSL is supported by most current browsers. It
encrypts information being transmitted via the internet to maintain the
privacy and integrity of the messages.
The standard 40-bit or 56-bit encryption supported by Internet explorer
5.0 browser isAcceptPrint's minimum requirement for transactions.
Customers using
a different browser should refer to the documentation on security features specific to that browser.
Still need help?
Contact Customer Service
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